Terms and conditions

Lay by terms and conditions:

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General
Please note that the colours on your screen may differ from the actual colour of the item. We reserve the rights to change these Terms and Conditions at any time so please do not assume that the same terms will apply to future order. The most current version of our Terms and Conditions will be posted on our website at all times.

Acceptance
Your purchase from us indicates that you have read, understood and accepted to these Terms and conditions and that you are eighteen years or older. You must not order products or services from us if you are under eighteen years of age or if you do not agree to the terms of conditions. Once your order has been accepted by us this will constitute a binding contract for the supply of the products ordered by you under these terms of trade.

Price and payment
All prices are displayed in $AUD and are inclusive of 10% GST. All prices stated on our website are current however we reserves the right to change prices without notice.
For all product(s) ordered by you, you agree to pay the price for the product(s) plus any additional shipping costs (if applicable) as specified on our website at the time your order is accepted by us. You have the option to pay for the product(s) purchased by credit card (we accept Visa, Mastercard, Amex, and Diners), paypal, or bank deposit.

International Orders

Some of our ranges are also also available for shipping to New Zealand. We are working hard to have all our products available for shipping to NZ in the near future. Please note orders posted to New Zealand may be subject to import duty and GST, depending on the type of item and value of the goods. These additional costs are paid by the importer (i.e. the buyer).

Refusing or cancelling orders
In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. We will provide a full refund of any payment received. We will not be liable to you for any other loss, such as any additional costs associated with you purchasing the product from another retailer at a higher price. Our right to cancel orders applies to orders that have been accepted.

Security
All credit card transactions are done so using a 256-byte 2048-bit Positive SSL Secure Socket Layer Certificate issued by Comodo. It is Domain Control Validated to the highest standards. The checkout confirmation, billing, payment and shipping pages are all encrypted.

Orders
It is your responsibility to check the order details, including product and pricing, before you complete your order on our website. We will provide you with an order number, containing the order ID, the shipping and billing addresses and a description of what was ordered, when you order and pay on our website and your payment has been validated.
A binding agreement comes into existence between you and us, once we have given you an order number. No changes to the Sale Terms will be effective unless we both agree to the changes in writing.

Delivery of Bulky Items Policy (applicable to all our baby and kids furniture)

1. You will be provided with the tracking number with which you can follow up your order with the courier company. We will email you an estimated shipping and delivery date during which time you must be at home to receive the product(s). Please note we cannot guarantee the delivery date as we work with third party courier companies in order to provide you with the most cost effective delivery shipping fee. Should you need the items to be delivered at a specific date please contact us for a quote with a premium courier service.

2. We will store the purchased item(s) in our warehouse for a maximum of 10 working days from the date on your order. After this date we reserve the right to charge $5 per week for additional storage costs.  For lay by orders this is applicable upon the full payment of the layby plan.

3. The courier company cannot be expected to assist with the moving of furniture into the home, up stairs, or wait at a premises where there is a locked security entrance. Please ensure there is someone at the address to assist the driver with the unloading of bulky items. Please advise if you cannot provide assistance to unload the product so we can arrange a special delivery (additional cost)

Delivery Times (all items)

Please note delivery times are from Monday to Friday from 9 am to 5pm. Stock items (excluding pre order products) will be processed and dispatched within 1-2 business days. Once dispatched, you will receive your order within 2-5 working days depending on the delivery service used and your location. For furniture orders and other bulky items please allow up to 5 days for delivery, depending of your location. Please note that the delivery times are estimates only, and are not guaranteed.

If for any reason we are unable to dispatch goods within one week from the date of your order, we will contact you and advise on the expected dispatch date. Should this be unsuitable to you, we will offer either a full refund of monies paid, or suggest an alternate product (whichever option you prefer).

Non delivered order
Please be advised that if an item is returned to us due to an incorrect or non-existing address provided by you, you will be liable for the postage charge for the item to be re-sent (including orders over $150 that were initially free of charge)
If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact the courier company to either pick up the produc(s) at your local depot, or arrange another time for delivery. Please note additional charges may apply for re-delivery or storage if product has not been collected at depot for more than 3 days.
For security purposes all items must be signed for and cannot be left at your premises without a signature unless your request this when confirming your order.
Please note we are unable to deliver to PO Boxes, Parcel Lockers or Post Offices.

Pre orders
Due to the popularity of our products most of our stock is sold before it arrives in Australia. To ensure we reserve your item (s) we give you the option of pre-ordering your product . You will find the estimated date when your product will be available for shipping to your address next to the product description. You have the option to pay a deposit upfront (40%) and the balance will be due before the item is sent to your designated address. You also have the option to pay the full amount if the arrival date is close and you find more convenient to pay this way. The dates on the pre order items may be subject to change due to unexpected events during the process of importing the product(s) into Australia. In the unlikely event that the product is not available on the date specified on the pre order date we will contact you in advance to notify of such event. In this case you will have the option to obtain a full refund for your deposit/full payment or accept the new agreed date of delivery. Please note we will not be liable for any expenses incurred by you in the event of a missed delivery of a pre ordered product.

Cancellation
Please note for payments made on pre ordered listed items there is a cancellation fee equivalent to 15% of the cost of the item.  For pre-orders of customized items (items with colours or finishing different to the items listed on this website, or any other item not listed on this website but manufactured by the brands we distribute), the 40% deposit is non refundable. To be eligible for cancellation, this must occur before the item is shipped to your nominated address.
For non pre-ordered items you can cancel your order at any time however this must be done prior to shipping in order to waive the cancellation fee . If the product has already been shipped then you must pay for the costs incurred including return shipping and re-stocking. We will inform you of these costs.

Faulty products
We pride ourselves in supplying quality products. If the product(s) are found to have a major fault as a result of manufacturing defect, you must contact us as soon as possible. We will then work out the best way to rectify this. We reserve the right to assess the condition of returned goods prior to offering a repair, exchange or refund.
If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible. Freight charges will not be borne by you if you are located within Australia. If you are located outside Australia and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.
If you have received anything that is not correct, faulty or damaged please call us on (02) 8091 7219 or email info@cuteco.com.au and we will discuss how to rectify this as quickly and as smoothly as possible for you.

Returns policy (non bulky items or furniture)
Should you change your mind we will happily provide an exchange or refund subject to the following conditions:
Returned goods be accompanied with receipt
The goods returned within 14 days of delivery
The goods need to be in the original condition as purchased
We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged or not in their original packaging ready for resale. Under no circumstances will a refund be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs.
For reasons of hygiene some items such as mattresses or bedding sets cannot be returned.

Returns policy for baby and kids furniture and bulky items
Please choose carefully as we do not give refunds if you simply change your mind or make the wrong decision. If goods purchased are faulty please contact us to arrange reply paid return of the item for repair or replacement if item is unable to be repaired. Email info@cuteco.com.au or call us on on (02) 8091 7219. If you receive an item and it is not as described or is the incorrect one please contact us within 7 days of purchase and we will rectify this as quickly as possible for you.
Please ensure upon arrival of your delivery you check each box carefully and ensure there is no visible damage. Carefully check each carton corner for impact damage. If you can see damages please advise the driver before you sign for the items. Once you have signed for your items you will have 24 hours from drop off to open up and check that all items are in new condition. If there are any damages you must contact us within the 24 hours period.

Warranties
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product(s) repaired or replaced if the product(s) fail to be of acceptable quality and the failure does not amount to a major failure.
It is essential that all products purchased from us are only used in the manner that they are intended to be used. You must read the Instruction Manual before provided attempting to assemble any product we have supplied to you. Your warranty may be deemed void if any abnormal use occurs.

Most of our baby and kids furniture products come with a manufacturer’s warranty. For additional information on this warranty please refer to the instruction manual provided with the product. You can download a copy of the instruction manual for your product from the detail page of the product in our website. If the product is discontinued please feel free to request a copy from us by sending us an email to info@cuteco.com.au.