Your privacy is important to us and we will always respect and protect your information. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters and to personalise your shopping experience with us.
When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We also follow security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.
Why we collect information
We collect information for a number of reasons including record keeping, to analyse the use of our website, to improve our products and services, to contact you as part of our after sales service, and to send promotional e-mail about new products, special offers and services unless you instruct us not to do so.
When we collect your information
We collect information when you order products, when you subscribe to our newsletter database and when you are making an enquiry with us where collecting your information is necessary
The information we collect is in most cases supplied by you when you place an order or provide feedback to us. This information may include but is not limited to your name, address, contact nnumber, transaction information and email address
Disclosure of information provided to us
We will often need to pass your personal details such as your name and address to companies who perform the delivery service or installation. This includes organisations such as courier companies and third party contractors. We may also disclose personal information to government authorities as required by law. In these circumstances, we will ensure that these third parties undertake the necessary steps to protect your privacy.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about such breach then please email us at firstname.lastname@example.org setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
Links to other websites
Our website does not store credit card information, this is transmitted securely to PayPal for payment processing.