Delivery and Returns
We offer a flat rate delivery of $15.00 on all orders under $150 which includes all postage and handling charges within Australia. To ensure the safe delivery of your order, we will always use a courier service which requires a signature on delivery.
For large and bulky items such as furniture and mattresses the shipping costs will be calculated once items are in you cart.
For large and bulky items you will be advised the estimated date for the delivery of your order. We will contact you in advance should this date change. Please note if no one is home at the date of delivery an extra delivery fee may apply for re delivery. Shipping costs are based on each state and sometimes the correct shipping costs are not always calculated correctly when checking out. We will contact you if this is the case, and advise of any extra delivery fees.
All orders (excluding pre order available products) will be processed and despatched within 1-2 business days. Once despatched, you will receive your order within 2-5 working days depending on the delivery service used and your location. For furniture orders and other bulky items please allow up to 5 days for delivery, depending of your location. Please note that the delivery times are estimates only, and are not guaranteed.
If for any reason we are unable to dispatch goods within one week from the date of your order, we will contact you and advise on the expected dispatch date. Should this be unsuitable to you, we will offer either a full refund of monies paid, or suggest an alternate product (whichever option you prefer).
Delivery of Bulky Items Policy (applicable to all our baby and kids furniture)
Before placing your order please take careful note of the following:
1. You will be provided with a tracking number which you can use to follow up on your order with the courier company. We will provide you with an estimated shipping day and delivery date however we cannot guarantee the delivery date as this depends on the courier company.
2. The courier company cannot be expected to assist with the moving of furniture into the home, up stairs, or wait at a premises where there is a locked security entrance. Please ensure there is someone at the address to assist the driver with the unloading of bulky items. Please advise if you cannot provide assistance to unload the product so we can arrange a special delivery (additional cost)
Non delivered Mail
Please be advised that if an item is returned to us due to an incorrect or non-existing address provided by you, you will be liable for the postage charge for the item to be re-sent.
If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact the courier company to either pick up the product(s) at your local branch or arrange another time for delivery. Please note additional charges may apply for re-delivery.
For security purposes all items must be signed for and cannot be left at your premises without a signature unless your request this when confirming your order.
Please note we are unable to deliver to PO Boxes, Parcel Lockers or Post Offices.
Some of our ranges are also also available for shipping to New Zealand. We are working hard to have all our products available for shipping to NZ in the near future. Please note orders posted to New Zealand may be subject to import duty and GST, depending on the type of item and value of the goods. These additional costs are paid by the importer (i.e. the buyer).
Returns policy (non bulky items or furniture)
Should you change your mind we will happily provide an exchange or refund subject to the following conditions:
Returned goods be accompanied with receipt
The goods returned within 14 days of delivery
The goods need to be in the original condition as purchased
We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged or not in their original packaging ready for resale. Under no circumstances will a refund be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs.
For reasons of hygiene some items such as mattresses or bedding sets cannot be returned.
Returns policy for baby and kids furniture and bulky items
Please choose carefully as we do not give refunds if you simply change your mind or make the wrong decision. If goods purchased are faulty please contact us to arrange reply paid return of the item for repair or replacement if item is unable to be repaired. Email firstname.lastname@example.org or call us on on (02) 8091 7219. If you receive an item and it is not as described or is the incorrect one please contact us within 7 days of purchase and we will rectify this as quickly as possible for you.
Please ensure upon arrival of your delivery you check each box carefully and ensure there is no visible damage. Carefully check each carton corner for impact damage. If you can see damages please advise the driver before you sign for the items. Once you have signed for your items you will have 24 hours from drop off to open up and check that all items are in new condition. If there are any damages you must contact us within the 24 hours period.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product(s) repaired or replaced if the product(s) fail to be of acceptable quality and the failure does not amount to a major failure.
It is essential that all products purchased from us are only used in the manner that they are intended to be used. You must read the Instruction Manual before provided attempting to assemble any product we have supplied to you. Your warranty may be deemed void if any abnormal use occurs.
Most of our baby and kids furniture products come with a manufacturer’s warranty. For additional information on this warranty please refer to the instruction manual provided with the product. You can download a copy of the instruction manual for your product from the detail page of the product in our website. If the product is discontinued please feel free to request a copy from us by sending us an email to email@example.com.